Contact Us

Connect with Nitstone Finserv in Bangalore for your financial requirements. Our team is here to guide you in managing your financial needs responsibly.
Below are the ways you can get in touch with us. Our team is ready to assist you professionally.

NACH
Modification/Withdrawal of NACH: If you wish to update or withdraw the NACH submitted earlier, please send an email to contact@nitstone.com

Reach Us
You can speak to us in your preferred language: English, Hindi, Tamil, Telugu, Kannada, or Malayalam.

Contact number: 080 47946000 

For calls from non-registered numbers, please keep your customer ID ready for verification.

Email
Write to contact@nitstone.com
with your loan account number, customer ID, or registered mobile number for queries. Use your registered email for faster responses.

Grievance Redressal
At Nitstone Finserv, we are committed to resolving your queries and concerns promptly and fairly. If you are not satisfied with the resolution provided, you may write to our Nodal Officer at nodalofficer@nitstone.com for further assistance.

Our team will respond within 2 working days. Please check your SPAM folder if you do not receive a reply.

Customer Complaint FlowChart

Step 1

Customer files complaint

Complaints received through CIBIL, written letter, email, or RBI.

Step 2

Branch reviews and responds

Grievance filed by customer is handled by CRM, RM or BM.

Resolution

Response to complaint will be shared in mail and closed.

Step 3

Escalate to Credit Team

If no response received for 5 days, email contact@nitstone.com

Resolution

Credit Head to share response to Customer.

Step 4

Escalate to Nodal Officer

If unsatisfied with the resolution, email Principal Nodal Officer.

Resolution

Response will be shared with Credit Team, to be shared to customer.